Merry Go Round

DeJoy is gone, so what's the problem now? Well, it could be the mail delivery merry go round.

What? Where? When?

What"s going on here? Why does mail swirl around, maybe down the drain? Are the loops getting faster and tighter, or are they spinning out of control? Every day is a new surprise.

It's A Roundabout!

Is this part of the problem?

Seems like this package went round and round between Palmetto and the Distribution Center in Atlanta. It was a book, not a hot potato. 

Quiet Firing.

Much like quiet quitting (AKA "slacking off"), quiet firing has been around for some time and heretofore was simply known as "de-hiring."  This approach to encouraged unemployment is to make certain conditions of working undesirable or unpleasant to the point that the targeted employee, or employees, up and quit. Post pandemic this has become much easier, especially in high tech, as employees had become quite well adjusted to [not] working from home. Back to office, or office repopulation, has been met with employee resistance with many threatening to quit. Just as an aside, when any employee threatens to quit the proper response has always been to accept that offer. Your team and your company are better off without them. What has changed is a bit of a role reversal with companies enforcing policies that some say have the intent of driving employees out, much like a layoff but with considerably better severance from the company's point of view. As with any right-sizing, the impact on employee morale is somewhat negative. 

It is interesting to view the current USPS fuster cluck through this lens. 

But first, some context. The USPS has two types of employees: career; and non-career. Career employees are permanent and receive federal benefits even though some work part-time. Non-career employees are temporary, perform the same work as career employees but at a lower pay. As you might imagine, career employees are virtually impossible to get rid of, while non-career are inherently temporary. Despite ongoing, long term efforts to shift operations towards the more cost-effective non-career workers, they remain less than 30% of the USPS workforce. 

Now we get to de-hiring. 

A common approach is to move the job location. You still have your job, with pay and benefits, but you work out of a different location. In the tech world, this is moving your office from your basement back to the corporate facility just a painful commute away. One might view the USPS restructuring, consolidating dispersed sorting operations into a more centralized and efficient facility as a way to shed staff, particularly of the career variety. It is highly unlikely this is a primary motivation, but is likely a beneficial consequence. 

Now we get to politics.

While this change was clearly intended to have consequences (e.g., improved efficiency) there have been some less desirable impacts, notably delivery delays and failures. The finger was immediately pointed at these new facilities, but is that a knee-jerk reaction? Data are thin on the ground, but recent examples, numbering in the single digits but relevant to our area, indicate that the Palmetto facility is not to blame and the fault lies with the incumbent local offices. Seems that one individual needing to correspond with the DeKalb courthouse on a routine basis sent a certified, return-receipt mail to the courthouse, resulting in a tracking showing a 2-day delay to get into the system, but an 18 hour turnaround from Brookhaven to Decatur, where the mail went missing for a month, beyond the system's tracking window. Even when finally delivered the return-receipt never was. Efforts to contact the Decatur post office to resolve the issue were fruitless, but this is in fact where the mail was embargoed. Not Palmetto. 

Now let's fire up the conspiracy train. Why would this happen? Perhaps morale is low, particularly with career employees who see jobs moving away from their little part of heaven. After all, a career job with USPS is a sweet gig, but do you really want to move to Palmetto to keep it? And here's the great thing: you can hardly blame it on demographics as Palmetto and DeKalb are quite similar. How often does that happen around here?

The things the USPS are doing are the same things that any company in a competitive situation would do, but it seems leadership are a bit out of touch with how entrenched employees might "resist" the changes. But this is not a competitive situation as the USPS is an "independent" agency of the executive branch and is the only such agency explicitly authorized by the US constitution. Therefore, very, very political. It should come as no surprise this issue is being misrepresented for individual political gain, even by politicians who claim they will fix things. Nothing will get fixed until they shut up and move on.

Guest Post: Informed Recipient

As noted earlier, the USPS is a struggle bus that stops at no good locations. But here's an idea for transforming Informed Delivery into something useful. Something others could and some do.

This estate is gonna be the death of me yet. I swear. Finally got the Final Report in. How do I know? Well, UPS reliably delivers and offers tracking. Then, as they should, the Probate Court cashed the check. That's right, every move you make, there's a check they take. Not that that necessarily means anything, at least not for certain. Now here is one thing the Probate Court does really, really well: they answer the phone. And you can talk to a real live person who, given the proper info, can tell you the current status of the estate. I know folks just love to bitch about government incompetence but they better not be dissin' DeKalb Probate.

Now it was time to get this done and dusted, so I filed the petition to close the estate. Much like the final report it was: complete the petition; get supporting docs; write a check; and deliver via UPS. UPS got it there overnight with confirmation of delivery. Probate cashed the check 5-7 business days later. Then. Nothing. Not for another week. Not for another two weeks. Then three. Before it was an entire month I call. Same experience as before. Come to find out the judge had signed off on the petition and it had mailed out the same day. USPS. I'm subscribed to "Informed Delivery" and though it has been over two weeks there has been no delivery and no information. 

So I got to thinking if I've signed up to be informed why do they restrict it to delivery? Keep in mind, what they show in that email is only loosely related to what they put in my mailbox and they have never informed me that a neighbor's mail would wind up in my box though it happens all the time. What seems reasonable is that the USPS could inform me when they get any mail, except maybe "resident" junk mail, that is addressed to me. As soon as they stamp that postmark an email should be headed my way. After all they have my physical address and my email address. That way I would know that the Probate Court had sent something my way. 

You might argue that would expose the incredibly long time local mail takes to go across town, but we already know that from the postmark, which is timestamped, and the time we pull it out of the mailbox. There may be some concern that notification of mail entering the system that somehow never exits the system. Lost mail, never found, but now we'd know. Heaven forbid.

ZIP Plus Four

Fun fact: ZIP plus four is supposed to specify a specific street and a specific side of that street. ZIP plus six gives the specific street address but that is rarely used. Honestly should be unnecessary as ZIP plus four and just a teeny bit of reading, like the address, should get the mail to the right box. Right?

Not so fast. The envelope below should have been delivered to an address on a street just off Peeler a mile or so east of the intersection with Chamblee Dunwoody. 

Didn't See That Coming

Now where do you suppose gloomy day USPS dropped this off? All the way across town. A stones throw away from Fulton County and Big Sis Sandy. Seriously. It landed about 2.3 miles away from the ZIP plus four designation. 

Now, this looked legit and pretty important, so the unintended recipient drove it over to the proper address and dropped it off in the mailbox. And if you've signed up for "Informed Delivery" you probably already know that where your mail ends up is pretty random. How many times have you gotten the email with a picture of mail, perhaps very important mail, that never shows up? Don't you wish someone would drop by with it?

Never Send Certified Mail

Why you ask? Well, there is the distinct, non-zero probability it will never get there. Who knows why? Not the USPS. The other, perhaps more important reason is the cost. Certified mail with return receipt for a 9x12 envelope with three pages will cost almost $15. UPS ground is a little over $12.50 for the same envelope with over 30 pages. With both you will get a tracking number, and while you will not get a return receipt with UPS, you are far less likely to need it, and with USPS return receipt you have to have faith they can actually deliver. That is far from certain. There is also the issue of time. USPS delivery of regular mail between Decatur and Dunwoody can take two weeks. UPS gets it there in two days. 

So, if you think you need certified mail, reconsider. Stick with the pros. 

Guest Post: Postal...Going...Going...Gone

This is a tale of woe regarding the United States Postal Service, but not what you might expect. This is not about the new Palmetto facility that our grandstanding senators have been bleating about. This is far worse.

So look, I've been trying to close out an estate and as you may know, or soon will, filing a Final Report is a must-do. Cannot file the petition for Done&Dusted until the probate court gets that report. And likes it. Here's where it gets interesting. You can file lots of things online like death certificates, petitions and some forms. But they got no category for these reports, so whatcha gonna do, right? Now you could hand deliver but since the pandemic the probate court really likes keeping the public at bay so you need an appointment which is about two weeks out. And yes, I did call to see if they had a drop box, left a message and never got a call back. So then I decided to mail it. Good ole USPS. 

Now I didn't go to the post office 'cuz that is a special circle of hell. I went to one of those Mailboxes-R-Us, had them notarize the Report, print the mailing label for Certified Mail and paid for Return Receipt. This happened on April 2. Since I tracked it on Informed Delivery I'll show you what happened next.

It took three days, three whole days, for 30338 to scan it in. Keep in mind that April 2 was a Tuesday so they didn't scan it until Friday. What's up with that? Do they just let mail stack up and have a processing party on Fridays? But then, overnight, it makes a boomerang tour of North Georgia, going down to Palmetto and then back up to Decatur where it disappears. Ain't looking like Palmetto is the problem so maybe someone should share a clue with some clueless senators. And why were they whining about thirty something percent on-time delivery? Hell, what about the mail that ain't getting delivered at all. Like MINE.

So I wait a couple of days to see if it ever gets delivered and I check on the bank account to see if the enclosed check gets cashed and if so is it the proper amount. That's right, you gotta pay the probate court to do their job. It's kinda like cable TV, you know how you pay a monthly fee and then still have to watch commercials only here we pay taxes and then have to pay for ever little form we file. The very day after I put this in the mail, Carl the know-it-all tells me I should never send certified mail, especially to the court 'cuz everyone knows there is a check in there, and it will get stolen, and the check washed and cashed. So I'm waiting and watching until I figure it's time to chase this down. Then I call the Decatur post office and actually talk to a real person who says she'll look around for it and call me back. She does. She says it's not there and that someone from the courthouse comes and picks up their mail. Questions leap to mind. I asked if this means their mail doesn't get scanned as delivered? Says it should have been. Then I point out this is Certified Return Receipt and does this mean the person who picked it up didn't sign and post the receipt? Silence. Then she says she will look for it again and call me back. She doesn't. 

'Bout now I'm getting pissed. The angry kind. The wine kind comes later. I'm too old to run for the Senate and too young for the White House, but I gotta do something. After a few more days of watching, I put a payment hold on the check, for which my bank charges $23, just to make sure a lost check doesn't turn up putting money in someone else's account. But I still check in with Informed Delivery just in case the probate court finally gets the mail and gets a bum check. That is until the package disappears from Informed Delivery. So I go to USPS tracking, enter the number and click on "add to informed delivery" figuring somehow Informed Delivery had sudden amnesia. Nope. Got this:

That's right. I cannot use Informed Delivery to track a package that they have not even delivered yet. The last reported status was "Awaiting Delivery" and they have the nerve to say it's now expired and they ain't gonna say anything more about that package. It went postal and now it's just gone.

Going Postal

Remember back in the day, before a city, there was a postal center down on Shallowford just outside the perimeter? Of course you do. And then USPS proposed closing the Dunwoody facility (sorting and delivery). Remember that too? So the DHA got their collective knickers in a knot, pitched a tantrum and the USPS responded by keeping the Dunwoody Village facility and closed the Shallowford one. Now the village facility is past its use-by date and being idled. And guess what. No one is likely to complain. More likely folks have done a 180 by now and will advocate razing the place probably hoping for some high density housing. Gonna be fun watching them take on the USPS who owns the property.